Phishing Simulation & Awareness Programs
Help Employees Recognize Suspicious Messages and Respond Safely
Knowledge Kraft develops role-based phishing simulation and cybersecurity-awareness programmes designed to improve recognition, reporting and safe digital behaviour.
Our approach treats simulations as learning tools rather than attempts to embarrass or punish employees.
Related Services
- ISO 27001 Implementation
- Cyber Security Risk Assessment
- Vulnerability Assessment, Penetration Testing and Technical Remediation
- Endpoint Security Hardening
- Network, Server and Cloud Security Assessment
- Firewall, SIEM, EDR and IAM Advisory
- Incident Response and Cyber Crisis Management
- Third-Party Cyber Risk Assessment
- Secure Coding and Application Review
- Data Privacy Compliance Support
Phishing Simulation & Awareness Programs at a Glance
Service objective: To improve employee capability to recognize, avoid and report phishing and social-engineering attempts.
Suitable For
- Organizations handling sensitive information
- Companies with remote employees
- Businesses following phishing incidents
- Organizations introducing awareness programmes
- Companies preparing customer assessments
- High-risk user groups
- Finance and procurement teams
- Senior executives and assistants
- Multi-location organizations
- Businesses measuring awareness improvement
Knowledge Kraft Can Support
- Awareness-needs assessment
- Phishing simulation planning
- Ethical scenario development
- Employee communication
- Baseline simulation
- Role-based training
- Reporting-process improvement
- Immediate learning pages
- Remedial learning
- Management dashboards
- Repeat simulations
- Awareness campaigns
- Executive training
- Programme-effectiveness review
What Is Phishing Simulation and Awareness Training?
Phishing is a form of social engineering in which an attacker attempts to persuade a person to:
- Open a harmful attachment
- Visit a fraudulent website
- Enter credentials
- Approve a payment
- Share sensitive information
- Install software
- Bypass a normal process
A phishing simulation sends authorized test messages to evaluate how employees respond and identify areas requiring awareness improvement.
CISA recommends training employees to recognize suspicious messages and using simulations that reflect realistic threats. Awareness should complement strong authentication, software updates and technical email-security controls.
A responsible programme should:
- Have management authorization
- Protect participant privacy
- Avoid unnecessarily distressing themes
- Provide immediate learning
- Measure reporting as well as clicking
- Avoid public naming or humiliation
- Focus on improvement
- Be supported by technical controls
Challenges We Help Customers Address
- Employees do not recognize common phishing indicators
- Suspicious messages are not reported
- Employees fear being blamed
- Awareness training is generic
- Simulations use unrealistic templates
- Only click rates are measured
- Repeat users receive no targeted support
- Executives and finance teams receive the same training as all employees
- Simulation data is shared too widely
- Employees become resistant to testing
- Reporting mechanisms are difficult to use
- Awareness is limited to an annual presentation
- Technical and human controls are not coordinated
- Suppliers and contractors are excluded
- Improvement is not measured over time
What Knowledge Kraft Delivers
Knowledge Kraft develops an ethical and role-based programme.
- Reviewing previous incidents
- Identifying high-risk user groups
- Defining programme objectives
- Confirming management authorization
- Developing acceptable simulation scenarios
- Establishing privacy and reporting rules
- Conducting baseline simulations
- Measuring message opening, interaction and reporting
- Providing immediate educational content
- Delivering awareness workshops
- Developing microlearning modules
- Training finance and payment teams
- Training executives and assistants
- Covering business-email compromise
- Covering QR-code and mobile phishing
- Improving reporting processes
- Providing targeted remedial learning
- Preparing management dashboards
- Conducting repeat simulations
- Reviewing behaviour trends
- Recommending technical-control improvements
- Developing annual awareness calendars
Simulation content and delivery methods are agreed with the organization before launch.
Frequently Asked Questions
The organization may announce the programme without revealing the exact simulation date or scenario.
No. They should identify learning needs and improve reporting behaviour.
No. Reporting rate, time to report, repeated behaviour and completion of learning are also useful.
Yes. Executive scenarios can be tailored to their higher-risk communication patterns.
Yes, but scenarios should be carefully designed and approved to avoid unnecessary disruption.
A responsible simulation should not collect or retain real passwords.
Yes, subject to authorization, system access and communication arrangements.
Frequency depends on risk and programme maturity. Repeated but proportionate exercises are usually more useful than a single annual simulation.
No. Training should complement filtering, authentication, access controls and incident monitoring.